Customer Care & FAQ
At Catherine Cole Atelier, we’ve never met a credit card we didn’t like. We accept all major credit cards, and Paypal, too.
Why should you have to wait? Even when the weather’s nice enough to spend the day golfing, my lovely husband, Mark, works hard to ship your order the same day you place it.
We’re proud of our fast shipping, and those in the U.S. should expect their order within 2-5 business days. Canadian customers should expect between 2-4 weeks, depending on location. We ship from North Carolina using USPS for all U.S. and Canadian customers in a personal, hand stamped package.
Once your order is shipped, you’ll receive tracking information that you can follow through the USPS website. I wish I had a crystal ball to help us predict the postal system, but unfortunately the only thing I can read is my trophy husband’s mind. You’ll know as much as we do!
Additionally, please use a secure mail address. We are not responsible for lost or stolen packages.
I know you’re excited to receive your items, but ladies, put down the glass of wine and double-check your address! Catherine Cole Atelier is not responsible for lost packages or packages sent to the wrong address. Any package sent to the wrong address will be subject to a reship cost or 10% restocking fee. We gladly ship to Canada and International. We charge for shipping only, you are responsible for your custom fees from your country.
*When you purchase from my shop you accept my shop policies.
Something not quite perfect? No worries! If you return your product unworn and in original condition with packaging, exchanges are a piece of cake. Send us an email at email@example.com and we’ll send you a return authorization number.
Exchanges requests must be made by email within 3 business days of receipt. The customer is responsible for shipping fees. Send through USPS to our address at the bottom of the page!
Exception: All one-of-a-kind and sale items are final sale.
At Catherine Cole Atelier, we don’t like surprises (unless it’s the good kind— chocolate, flowers.) We do our best to describe each listing in the most accurate way, so you know exactly what to expect when your package comes your way!
However, if by some chance you aren’t happy with what you’ve received, let us know. We want you to feel good about your purchase! We do exchanges, and will of course replaced damaged items. Any claims, exchanges, or returns must be made within 3 days of receipt and must be in new, unworn, unwashed condition with packaging. Try on your barefoot sandals immediately, walk in them, make sure they work. We do not accept claims weeks later. Send us an email for your return authorization number, stick it outside the package, and send it back our way through USPS using the address listed below. The customer is responsible for the cost of shipping. Refunds will be made within 1-2 business days on the original card you purchased with.
Exception: Selected sale, one-of-a-kind, and as is/irregular items are final sale. They will state that in the listing, so please keep this in mind when purchasing! Christmas gifts must be returned/exchanged by January 2nd.
Catherine Cole Atelier
120 Claiborne Drive
Mooresville NC 28117
To expedite the shipping of your order, your credit card will be charged when your order is placed. You will only be charged for the items that are shipped to you, along with appropriate shipping charges and applicable taxes. If you have ordered an item that becomes out of stock I will issue an immediate refund. Orders are subject to verification and acceptance before shipping.
Rarely, an item might be on back order. This might be the case if I’m still working on the product, or the item is very popular at the moment and sold out. Please place your order and we promise to ship it to you as soon as it becomes available! Delays are rare, but they do occur. We try to ship to you as quickly as possible so you can start feeling fabulous, fast.
I am required to charge local sales tax only in my home state of North Carolina.
Collection Of Information
We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We do not sell or trace your information with anyone. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request.
The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.
Commitment To Data Security
Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.
Privacy Contact Information
If you have any questions about our policies you may contact us at firstname.lastname@example.org. We reserve the right to make changes to this policy. Any changes to this policy will be posted.
Are barefoot sandals and ankle bracelets sold in pairs?
Yes, all my barefoot sandals, socks and ankle bracelets are sold in pairs. When you purchase 1 in the shopping cart you are purchasing 1 pair.
Can the barefoot sandals be worn in water?
No, like all fashion metal jewelry, salt water and chlorine pools are a no-no. The salt and chlorine are too harsh for any metal jewelry.
How do the jewel barefoot sandals fit so many sizes?
Our jewel metal barefoot sandals have a lobster clasp closure, just like a necklace. The chain extender is 4" long to adjust for a perfect fit, if the chain is too long for tiny tootsies, just clip it off with a utility scissor or pliers. The beaded sandals are hand strung on clear elastic that stretch to fit.
How long does it take for my pretties to arrive?
We ship all orders, USA and Canadian via the US Postal system. For USA customers allow 2-6 business days for delivery depending on how far you are from North Carolina. Canadian customers allow 1-3 weeks depending on distance from USA eastern coast. Please note, I do not control the Postal system—once it leaves my studio, I have no control of delivery. Follow the tracking link provided once you've purchased! We do not ship on weekends, your order will be mailed weekdays.
Why didn't I get an email confirmation after I placed my order?
99.9% of the time this happens, you have typed in your email address wrong. If this is the case, please email us at email@example.com the correct address so we may fix it.