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Customer Care

PAYMENTS:

I accept all major credit cards, I have never met a credit card I didn't like.  Yes, I accept PAYPAL too.

SHIPPING INFO:

*Did I mention how great my Trophy Husband is at shipping?  He toils everyday (even when it is nice enough to golf out) to ship your order the same day it was received.Why should you have to wait any longer to receive your Catherine Cole Studio pretties?

*We are pretty darn proud of our fast and free shipping.  We ship from North Carolina, average mail time is 2-5 business days depending on which end of the country you are on. I use USPS to ship to all USA  and International customers. Once my trophy husband ships your order in our exclusive hand stamped package, you will receive an email from us, that includes your tracking information.

*Once your package is in route to you, follow it's tracking on USPS, what you can see on the website is the same that we can see. I wish I had a crystal ball and could predict the mail system, but alas the only thing I can read is my trophy husbands mind.  Please use a secure address, mailbox theft is on the rise, I am not responsible for packages stolen out of your mailbox. 

* I know you are so excited about ordering your Catherine Cole Studio item, but please look at your address. Is it complete? Is it current? Is it yours? Did you drink a glass of wine? Did I mention we ship fast, so make sure your address is good. We don't want any strangers getting your items. Sorry, but we are not responsible for lost packages or packages delivered to wrong addresses. Any packages sent to old or wrong address, will be subject to a reship cost or 10% restocking fee.  Ladies, put the glass of wine down and check your address

* I do not control the US Postal system, (if I did, they would wear lace and be profitable), therefore I am not responsible for anything they lose or destroy.

International customers, we love you too! Allow 1-3 weeks for delivery. Keep in mind you may have custom fees from your country. Once your pretties leave the USA, they can be tracked on your countries'  Postal website. I promise you the have not fallen of the face of the earth.

* I can't see any more online about tracking than you can.  I have NEVER lost a package yet, a couple teenagers once, but only once. If you have a postal question, speak with your postal carrier, they are the best person to help you.

Just to sum up! I ship fast, double check your address!. LOVE your Catherine Cole Studio pretties!

*When you purchase from my shop you accept my shop policies.

EXCHANGES:

 One of a kind and sale items are FINAL SALE. Something not quite perfect? No worries, we can easily exchange your pretties. Item must be in unworn and in new condition with packaging. If so, sent us an email using the link at the bottom of the page or tab t the left of page, we will give you a return authorization number.  Just pop it in the mail (USPS) to address at bottom of page. Customer is responsible for return shipping, we will ship replacement item at our cost within 3 business days of receipt.

RETURN POLICY:

I do my best to list and display as much accurate information about each item as possible in the listings so that there are no surprises when you receive the item(s). If we shipped you the wrong item of course we'll make it right. Something damaged? Of course we'll replace it. Me and my crew want you HAPPY with your purchase, any claims, returns or exchanges must be made within 3 days of receipt. Our pretties must be new, unworn, unwashed condition with packaging if so send us an email using the link below or tab to the left of page. We will give you a return authorization number. Put the RA number on outside of package and pop it in the mail (USPS).  Customer is responsible for return shipping costs. Once item is received your credit card (or original payment)  will be refunded in 1-2 business days, shipping costs are not refundable.

 Selected sale, one of a kind  and as is/irregular items are FINAL SALE, they will state that in the listing, please choose carefully.

 Christmas gifts must be exchanged NO LATER than Jan 2nd, this is plenty of time to know if gift will work.  By purchasing from my site you agree to this policy.

Contact us at catherinecole@roadrunner.com  

return address:
Catherine Cole Studio
2319 Statesville Highway
Mooresville NC 28115

ORDER CHARGES

To expedite the shipping of your order your credit card will be charged when your order is placed. You will only be charged for the items that are shipped to you, along with appropriate shipping charges and applicable taxes. If you have ordered an item that becomes out of stock I will issue an immediate refund. Orders are subject to verification and acceptance before shipping. As I not responsible for errors made during order, address or credit card entry, be certain all of your information is correct.

BACKORDERS

If the item is on backorder it is currently awaiting for me to finish making it or it is temporarily super popular and sold out. Please place your order and we promise to ship it to you just as soon as it becomes available. Please note that delays are RARE, but do occur. I try to be as fast as possible.

SALES TAX

I am required to charge local sales tax only in my home state of North Carolina.

PRIVACY POLICY

Your information is private, I do not like to share. Thank you for visiting my Catherine Cole Studio, Inc.web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used. Note: the privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection Of Information

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. We do not sell or trace your information with anyone. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request.

Cookie/Tracking Technology

The Site may use cookie and tracking technology depending on the features offered. Cookie and tracking technology are useful for gathering information such as browser type and operating system, tracking the number of visitors to the Site, and understanding how visitors use the Site. Cookies can also help customize the Site for visitors. Personal information cannot be collected via cookies and other tracking technology, however, if you previously provided personally identifiable information, cookies may be tied to such information. Aggregate cookie and tracking information may be shared with third parties.

Commitment To Data Security

Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information

If you have any questions  about our policies you may contact us using the contact form tab to the left of this page.

We reserve the right to make changes to this policy. Any changes to this policy will be posted.